How we handle faulty items — store credit or replacement, not cash refunds.
Report a faulty item within 7 days of delivery from your account.
Approved returns are resolved as store credit (item price, excl. tax & delivery) or a replacement — not cash back to your card or bank.
Submit clear photos and a short video showing the fault when you open a return request.
Free return within 7 days for ALL eligible items if unused and in original packaging.
If you have questions regarding our return process, our customer success team is here to assist you.